Shipping Policy

At AVELTHORNE & CO LTD, we aim to provide a clear and reliable delivery experience for customers purchasing clothing and related products from our online store.

This Shipping Policy explains how orders may be prepared, processed, shipped, and delivered, as well as the factors that may affect delivery.

Please review this policy before placing an order.

1. Order Processing

After an order is successfully placed, we may begin preparing the purchased products for fulfillment.

Order processing may include:

• Reviewing order information
• Confirming product availability
• Preparing purchased clothing items
• Inspecting products before shipment where appropriate
• Packaging the order
• Preparing shipping documentation
• Handing the package to the applicable delivery provider

Orders may require additional processing time when information provided during checkout is incomplete, inaccurate, or requires verification.

2. Order Confirmation

After placing an order, customers may receive an order confirmation or other transaction-related communication where applicable.

Customers should carefully review the order information and notify us as soon as possible if any information appears to be incorrect.

Important information may include:

• Customer name
• Selected products
• Product quantities
• Shipping information
• Billing information
• Order details

Once an order has entered fulfillment or shipment, changes or cancellations may no longer be possible.

3. Shipping Availability

Shipping availability may depend on the customer’s location, the products purchased, applicable delivery restrictions, and the shipping options available during checkout.

The destinations available for a particular order will be determined by the shipping options presented during the purchasing process.

If shipping is not available to a particular destination, the customer may be unable to complete the order for that destination.

4. Shipping Methods

Available shipping methods may vary depending on the destination, order characteristics, product availability, and other operational factors.

Where multiple shipping options are available, the applicable options and charges may be displayed during checkout.

The shipping method selected at checkout may affect the estimated delivery timeframe.

5. Shipping Charges

Shipping charges, where applicable, may depend on factors such as:

• Delivery destination
• Order size
• Product characteristics
• Selected shipping method
• Applicable shipping arrangements

Any applicable shipping charges should be displayed during the purchasing or checkout process before an order is completed.

Where an order qualifies for a shipping promotion or free shipping offer, the applicable terms of that offer will apply.

6. Estimated Delivery Times

Delivery times may vary depending on:

• Destination
• Selected shipping method
• Order processing time
• Product availability
• Carrier operations
• Local delivery conditions
• Customs or import procedures
• Public holidays
• Weather conditions
• Unexpected transportation disruptions
• Other circumstances outside our reasonable control

Any delivery timeframe displayed on our online store should be understood as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

7. Delivery Delays

Although we aim to process and ship orders within a reasonable timeframe, delivery delays may occur.

Delays may result from:

• High order volumes
• Carrier delays
• Transportation disruptions
• Severe weather
• Public holidays
• Customs procedures
• Address-related problems
• Local delivery conditions
• Operational disruptions
• Unforeseen events

A delay does not automatically mean that an order has been lost.

If tracking information is available, customers should review the latest shipment status for the most current delivery information.

8. Tracking Information

Where shipment tracking is available, tracking information may be provided after an order has been dispatched.

Tracking information may take some time to become active after a package has been handed to the delivery provider.

Tracking updates are generally provided by the relevant carrier and may not update continuously.

The delivery status shown by the carrier may therefore differ from the actual physical location of the package at a particular moment.

9. Delivery Address

Customers are responsible for providing accurate and complete delivery information during checkout.

This may include:

• Recipient name
• Street address
• Apartment, unit, suite, or other relevant information
• City
• State, province, or region where applicable
• Postal or ZIP code
• Country
• Contact information required for delivery

Customers should carefully review their shipping information before completing an order.

AVELTHORNE & CO LTD may not be responsible for delays, failed delivery attempts, or additional costs resulting from inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.

10. Address Changes

If you need to change the shipping address after placing an order, please contact us as soon as possible through the customer service or contact method provided on our online store.

We cannot guarantee that an address change will be possible after an order has entered processing, fulfillment, or shipment.

Once a package has been dispatched, changes may need to be handled through the applicable delivery provider, where such options are available.

11. Failed Delivery

A delivery may fail for various reasons, including:

• Incorrect or incomplete address
• Recipient unavailable
• Delivery restrictions
• Inability to access the delivery location
• Refusal of delivery
• Local carrier issues
• Other circumstances affecting delivery

If a delivery attempt fails, the applicable carrier may make additional delivery attempts, hold the package for collection, return the package to the sender, or take another action according to its procedures.

Customers should monitor available tracking information and follow any instructions provided by the delivery provider.

12. Returned Shipments

If a package is returned to AVELTHORNE & CO LTD because it could not be delivered, additional arrangements may be required.

The available options may depend on the reason for the return, the condition of the package, the shipping method, and applicable law.

Additional shipping or handling charges may apply where permitted by applicable law.

If a shipment is returned because the customer provided an incorrect or incomplete delivery address, the customer may be responsible for applicable additional costs.

13. Lost Packages

If a package appears to be lost during transportation, the matter may need to be investigated using the available shipment and tracking information.

Customers may be asked to provide order information or other details necessary to assist with the investigation.

Where appropriate, we may work with the relevant delivery provider to determine the status of the shipment.

The resolution of a lost-package claim may depend on the circumstances and applicable legal requirements.

14. Damaged Packages

Customers should inspect packages when they are delivered where reasonably possible.

If a package or product appears to have been damaged during transportation, customers should document the condition of the package and product where appropriate.

Photographs may be useful when reporting shipping damage.

Customers should contact us as soon as reasonably possible so that the issue can be reviewed.

Depending on the circumstances, we may offer a replacement, return, refund, or another appropriate remedy in accordance with applicable law.

15. Incorrect Items

If you receive an item that differs from the product ordered, please contact us as soon as reasonably possible.

We may request:

• Order information
• Product information
• Photographs of the received item
• Photographs of the packaging
• Other information reasonably necessary to investigate the issue

If an incorrect item was shipped, we will review the circumstances and determine an appropriate resolution in accordance with this policy and applicable law.

16. Missing Items

If one or more products appear to be missing from your delivery, please contact us so that the order can be reviewed.

We may compare the reported issue with the original order and fulfillment information.

If an item was not included in the shipment, an appropriate solution may include shipment of the missing product, a refund for the missing item, or another applicable remedy.

17. Customs, Duties, and Import Requirements

For international shipments, customs procedures, import requirements, taxes, duties, fees, or other charges may apply depending on the destination and applicable laws.

The availability and treatment of international shipments may vary from one destination to another.

Customers are responsible for reviewing applicable import requirements before placing an international order where such requirements apply.

Where customs authorities require additional information or documentation, delivery may be delayed until the relevant requirements have been satisfied.

18. Customs Delays

International shipments may be delayed while being processed by customs or other relevant authorities.

Such delays may occur because of:

• Customs inspections
• Import documentation
• Local regulations
• Duties or taxes
• Additional verification
• Restricted or regulated products
• Other governmental procedures

Customs processing times are outside our direct control.

A customs delay does not necessarily mean that an order has been lost.

19. Delivery to the Address Provided

Unless otherwise specified by the applicable delivery service, orders are generally delivered according to the address provided during checkout.

Customers should ensure that the delivery location is accessible and that any relevant delivery instructions are accurate.

If a package is delivered according to the carrier’s records but the customer cannot locate it, the customer may need to review the delivery information and contact the relevant delivery provider where appropriate.

20. Shipping Restrictions

Certain destinations, products, or circumstances may be subject to shipping restrictions.

Shipping availability may change depending on:

• Local laws and regulations
• Carrier requirements
• Transportation limitations
• Customs requirements
• Product-specific restrictions
• Operational considerations

If a particular order cannot be shipped after it has been placed, we may contact the customer regarding the available options.

21. Product Availability and Split Shipments

If an order contains multiple products, the products may not always be processed or shipped at exactly the same time.

Depending on product availability and fulfillment arrangements, an order may be delivered in more than one shipment where applicable.

If products are shipped separately, customers may receive different tracking information or delivery updates.

22. Pre-Orders and Temporarily Unavailable Products

If a product is identified as a pre-order, temporarily unavailable, or subject to a future fulfillment date, the applicable product information may indicate that additional processing time is required.

Estimated availability information should be considered an estimate unless expressly stated otherwise.

Orders containing products with different availability dates may require additional processing depending on the applicable fulfillment arrangements.

23. Order Cancellation Before Shipment

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

We cannot guarantee cancellation after the order has entered fulfillment or shipment.

If the order has already been dispatched, the customer may need to follow the applicable returns procedure instead.

Any cancellation rights provided by applicable law will remain unaffected.

24. Shipping and Returns

Shipping arrangements and return arrangements are separate processes.

If a product is eligible for return, customers should follow the applicable Returns & Refunds Policy and the return instructions provided for the relevant order.

Customers should not send products to an address obtained from an unrelated source or independently selected without receiving applicable return instructions.

25. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information
• Reviewing order details before completing checkout
• Monitoring available tracking information
• Responding to delivery or customs requests when necessary
• Ensuring that the delivery location can receive the shipment
• Following applicable carrier instructions
• Contacting us promptly when an order-related delivery issue occurs

Providing accurate information helps reduce unnecessary delivery delays and failed delivery attempts.

26. Events Outside Our Reasonable Control

Shipping and delivery may be affected by circumstances outside our reasonable control.

These may include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Public health emergencies
• Government actions
• Customs restrictions
• Labor disruptions
• Carrier interruptions
• Infrastructure failures
• Unforeseen logistical problems
• Other events beyond our reasonable control

When such circumstances occur, delivery may take longer than originally estimated.

We will seek to handle affected orders appropriately while recognizing that certain transportation and delivery conditions cannot be controlled directly by AVELTHORNE & CO LTD.

27. Delivery Estimates Are Not Guarantees

Any shipping or delivery timeframe displayed on our online store is intended as an estimate unless expressly stated otherwise.

Actual delivery time may vary due to circumstances including carrier operations, destination conditions, customs processing, weather, holidays, and other factors.

Customers should consider these possible variations when placing an order.

28. Shipping Policy Updates

AVELTHORNE & CO LTD may update this Shipping Policy from time to time.

Updates may be made to reflect changes in shipping arrangements, fulfillment procedures, delivery services, legal requirements, or operational practices.

The updated version will be made available through our online store, and the “Last Updated” date may be revised accordingly.

Customers are encouraged to review this policy periodically.

29. Contact Regarding Shipping

If you have a question about an order, shipment, delivery issue, address problem, tracking information, or other shipping matter, please use the customer service or contact method provided on our online store.

When contacting us regarding a shipment, please provide sufficient order information to help us identify the relevant purchase.

We may request additional information when necessary to investigate a delivery issue.

30. Final Statement

AVELTHORNE & CO LTD aims to provide a transparent and dependable shipping experience for customers purchasing clothing through our online store.

We work to process orders appropriately and provide available shipping information, while recognizing that delivery times and transportation conditions may be affected by factors outside our direct control.

By placing an order, customers acknowledge that delivery estimates may vary and that successful delivery depends in part on accurate order information, applicable carrier procedures, destination requirements, and other circumstances described in this policy.

Nothing in this Shipping Policy is intended to limit any mandatory rights or protections available to consumers under applicable law.

AVELTHORNE & CO LTD