At AVELTHORNE & CO LTD, we aim to provide a clear and reliable shopping experience when you purchase clothing and related products from our online store.

We understand that sometimes a product may not be suitable for you after delivery. This Returns & Refunds Policy explains the conditions and procedures that apply to returns, exchanges, refunds, damaged products, incorrect products, and other order-related concerns.

Please read this policy carefully before requesting a return or refund.

1. General Return Policy

We accept eligible returns in accordance with the conditions set out in this policy and applicable consumer protection laws.

A return may be considered when:

• You received an item that does not meet the applicable product description.
• You received the wrong item.
• The item arrived damaged or defective.
• The item is otherwise eligible for return under our return requirements.
• Applicable law provides you with a statutory right to return or cancel an order.

Eligibility may depend on the condition of the product, the reason for the return, the timing of the request, and applicable legal requirements.

2. Condition of Returned Items

To help us process a return efficiently, returned clothing should generally be in its original condition.

Unless a return is being made because the product arrived damaged, defective, incorrect, or applicable law provides otherwise, returned items should generally:

• Be unworn.
• Be unused.
• Be unwashed.
• Be free from stains, makeup, perfume, cosmetics, or other marks.
• Be free from smoke, strong odors, pet hair, or other conditions that may affect resale.
• Not have been altered, repaired, customized, or modified.
• Have original tags or labels attached where applicable.
• Include the original packaging where reasonably possible.
• Include all relevant components, accessories, or items originally supplied with the product.

We reserve the right to assess the condition of returned merchandise before approving a refund or exchange, subject to applicable law.

3. Items That May Not Be Eligible for Return

Certain items may not be eligible for return when they have been used, washed, altered, damaged after delivery, or otherwise returned in a condition that does not meet the requirements of this policy.

Examples may include:

• Worn clothing
• Washed clothing
• Altered clothing
• Customized items
• Items damaged through customer use
• Items missing original tags where the tags are required for return
• Items showing stains, odors, makeup, perfume, or other signs of use
• Items returned without required components or accessories
• Items that are not in substantially the same condition in which they were received

These restrictions do not limit any mandatory rights that may apply to customers under applicable consumer protection laws.

4. Wrong Item Received

If you receive an item that is different from the product you ordered, please contact us as soon as reasonably possible.

We may request information necessary to verify the issue, such as:

• Order information
• Product details
• Photographs of the item received
• Photographs of the packaging or shipping label
• Other information reasonably necessary to investigate the issue

If we confirm that the wrong item was sent, we may provide an appropriate resolution, which may include a replacement, exchange, return, or refund, depending on the circumstances and applicable law.

5. Damaged or Defective Items

If an item arrives damaged or has a manufacturing defect, please notify us promptly after receiving the order.

For damage or defect claims, we may ask you to provide photographs or other information showing the condition of the product.

When a product is confirmed to be damaged or defective before or during delivery, we may offer an appropriate remedy, which may include:

• Replacement
• Exchange
• Refund
• Return instructions
• Another remedy required or permitted by applicable law

Customers should not discard a damaged product or its packaging before the matter has been reviewed if the product or packaging may be required for investigation.

6. Incorrect Size or Fit

We understand that clothing fit can vary depending on individual preferences, body shape, styling, and product design.

If you receive the correct item but the size or fit is not suitable, the item may be eligible for return or exchange only where permitted under the applicable return conditions.

Customers are encouraged to carefully review available product information, sizing information, measurements, and descriptions before placing an order.

A difference in personal preference regarding fit does not necessarily mean that a product is defective.

7. Exchanges

Where exchanges are available, the replacement item may be subject to product availability.

If the requested replacement item is unavailable, we may provide another available resolution, such as a refund or other applicable remedy.

An exchange may be subject to the same condition requirements as a standard return.

The replacement product must be available before an exchange can be completed.

8. Return Request

Before sending an item back, customers should contact AVELTHORNE & CO LTD through the customer service or contact method made available on our online store.

Please do not send products to an address obtained from an unrelated source or independently selected by the customer.

Return instructions may vary depending on the order, product, reason for return, and destination.

A return should only be sent according to the instructions provided for the relevant order.

9. Information Required for a Return

To help us identify and process a return request, we may need information such as:

• Order number
• Name associated with the order
• Product name
• Reason for the return
• Description of the issue
• Photographs, where relevant
• Other order-related information reasonably necessary to process the request

Providing complete and accurate information can help reduce delays during the return review process.

10. Return Shipping

Responsibility for return shipping costs may depend on the reason for the return and applicable law.

For example, where an item is confirmed to have been incorrectly supplied, damaged, or defective, AVELTHORNE & CO LTD may determine an appropriate solution in accordance with the circumstances and applicable requirements.

For returns based on personal preference, size, fit, or other reasons that are not attributable to an error or defect, the customer may be responsible for applicable return shipping costs where permitted by law.

Any specific return shipping instructions will be provided as part of the return process.

11. Return Shipping Risk

Customers should use an appropriate shipping method when returning an item and retain relevant shipping or tracking information where available.

Unless otherwise required by applicable law, we cannot be responsible for a return package that is lost, damaged, or misdirected before it reaches the designated return destination.

Customers should ensure that the return package is properly packaged and addressed according to the return instructions provided.

12. Refunds

Once a returned item has been received and reviewed, we will determine whether the return meets the applicable requirements.

If the return is approved, the applicable refund will generally be processed using the original payment method where reasonably possible.

The amount of any refund may depend on:

• The reason for the return
• The condition of the returned product
• Applicable return requirements
• Applicable shipping charges
• Any deductions permitted by applicable law
• The applicable consumer protection requirements

Where applicable law requires a particular refund treatment, those legal requirements will take precedence over this policy.

13. Refund Processing Time

After a return has been received, additional processing time may be required to inspect the product and confirm the applicable resolution.

Once a refund has been approved and issued, the time required for the funds to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution.

Accordingly, there may be a period between the date a refund is processed by us and the date it becomes visible in the customer’s account.

14. Refunds for Undelivered or Returned Orders

If an order is returned to us because it could not be delivered, the address provided at checkout was incomplete or incorrect, or the recipient was unavailable, the available resolution may depend on the circumstances of the return.

Additional delivery or return-related costs may apply where permitted by applicable law.

We may contact the customer where additional information is required to determine how the order should be handled.

15. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee that a cancellation can be completed after an order has entered processing, fulfillment, packaging, or shipment.

If an order has already been shipped, the customer may need to follow the applicable return procedure instead of requesting a cancellation.

Where applicable law provides a statutory cancellation right, that right will be handled in accordance with the relevant legal requirements.

16. Promotional Items and Special Offers

If an order was purchased as part of a promotion, discount, bundle, special offer, or similar campaign, the refund calculation may take into account the applicable terms of that promotion.

Returning one item from a multi-item promotion may affect the promotional price or eligibility of the remaining items.

Any mandatory refund rights under applicable law will continue to apply.

17. Sale and Discounted Items

Discounted or sale products may be subject to specific return conditions disclosed at the time of purchase.

Unless expressly stated otherwise and to the extent permitted by applicable law, discounted items may still be eligible for return when they satisfy the requirements of this policy.

Products that are clearly identified as non-returnable may be excluded from voluntary returns, subject to applicable consumer rights.

18. Missing Items

If your package appears to be missing one or more products from your order, please contact us so that the order can be reviewed.

We may compare the reported issue with the original order information and fulfillment records.

If an item was omitted from an order, we may provide an appropriate resolution, which may include sending the missing item, issuing a refund for the missing item, or another appropriate remedy.

19. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate information when placing an order, including applicable shipping and contact information.

If an order cannot be delivered because the information supplied during checkout was incorrect or incomplete, additional handling or shipping arrangements may be necessary.

Any available refund or replacement will depend on the circumstances and applicable law.

20. Fraudulent or Abusive Return Activity

We reserve the right, to the extent permitted by applicable law, to investigate unusual or potentially abusive return activity.

This may include repeated returns involving products that show signs of use, materially inaccurate return claims, fraudulent refund requests, or other activity that appears inconsistent with legitimate use of our return process.

Any action taken will be considered in accordance with applicable law.

Nothing in this section is intended to restrict legitimate statutory consumer rights.

21. Statutory Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted.

Depending on your location and the applicable laws, you may have additional rights concerning defective, faulty, misdescribed, or otherwise non-conforming products.

Where applicable law provides mandatory rights or remedies that differ from this policy, those rights and remedies will apply.

22. Return Review

All returned products may be reviewed to determine whether the applicable return requirements have been satisfied.

The review may consider:

• Product condition
• Whether the item has been worn or used
• Whether the item has been washed
• Whether tags or labels remain attached where applicable
• Whether the returned item corresponds to the original order
• The reason for the return
• Whether the return was made in accordance with the applicable instructions
• Any other relevant circumstances

The review process is intended to ensure that returns and refunds are handled consistently and appropriately.

23. Partial Refunds

In certain circumstances, where permitted by applicable law, a partial refund may be considered instead of a full refund.

This may apply where an item has suffered a reduction in value because of use, damage, alteration, missing components, or other conditions beyond what is reasonably necessary to inspect the product.

Any deduction will be handled in accordance with applicable law.

24. Refund Method

Where a refund is approved, we will generally seek to return the applicable amount through the original payment method.

If the original payment method is unavailable or cannot reasonably receive the refund, an alternative method may be considered where appropriate.

Refund processing may be subject to the procedures and processing times of the relevant payment provider.

25. Customer Responsibilities

Customers are expected to:

• Provide accurate order information.
• Review product descriptions and sizing information before purchasing.
• Inspect products after delivery.
• Notify us promptly if an item is damaged, defective, incorrect, or missing.
• Follow the applicable return instructions.
• Package returned products appropriately.
• Provide accurate information during the return process.
• Retain relevant shipping records where appropriate.

Following these steps can help ensure that return and refund requests are handled efficiently.

26. Policy Updates

AVELTHORNE & CO LTD may update this Returns & Refunds Policy from time to time.

Changes may be made to reflect updates to our products, business practices, return procedures, legal requirements, or customer service processes.

The updated policy will be made available through our online store, and the “Last Updated” date may be revised accordingly.

Customers are encouraged to review this policy periodically.

27. Contact Regarding Returns and Refunds

If you need to request a return, exchange, replacement, cancellation, or refund, please use the customer service or contact method provided on our online store.

When contacting us about an order, please provide sufficient order information to allow us to identify the relevant purchase and review your request.

We may request additional information or photographs when necessary to assess the condition or circumstances of an item.

28. Final Statement

AVELTHORNE & CO LTD aims to handle returns and refunds in a clear, fair, and consistent manner.

Our goal is to provide customers with a straightforward process for addressing issues involving clothing purchases, including damaged products, defective products, incorrect items, eligible returns, exchanges, and refunds.

All returns and refunds remain subject to the applicable conditions described in this policy and any mandatory rights provided by applicable law.